xbjili.com Frequently Asked Questions

The minimum age to play at xbjili.com is 21 years old, in accordance with PAGCOR regulations governing online gaming in the Philippines. Age verification is conducted at registration and again before your first withdrawal. Acceptable government-issued IDs include the PhilSys National ID, passport, driver's license, UMID, SSS ID, and voter's ID. Accounts found to belong to individuals under 21 will be immediately suspended.

No worries — it happens to the best of us! On the xbjili.com Login page, click the "Forgot Password?" link. Enter the email address associated with your account and we'll send you a password reset link within a few minutes. Check your spam folder if you don't see it in your inbox. If you're still having trouble, contact our 24/7 support team at support@xbjilicom.org.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your xbjili.com account, go to Account Settings > Verification, and upload a clear photo of a valid Philippine government-issued ID (front and back) along with a selfie holding the ID. Our team reviews submissions within 24 hours on business days. Once approved, you'll receive a confirmation email and your withdrawal limit will be fully unlocked.

No. xbjili.com strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

xbjili.com supports the most popular payment methods used by Filipino players: GCash, PayMaya / Maya, and major Philippine bank transfers including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted. All transactions are processed in Philippine Peso (PHP / ₱). Please note that credit card deposits and cryptocurrency are not accepted on xbjili.com.

GCash deposits to xbjili.com are processed instantly in most cases — your balance should update within seconds of completing the transaction in your GCash app. If your deposit hasn't reflected after 5 minutes, take a screenshot of your GCash transaction confirmation and contact our support team with the reference number. We'll resolve it quickly.

Yes. The minimum deposit at xbjili.com is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by the banks. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method's own restrictions (e.g., GCash wallet limits).

xbjili.com does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your xbjili.com account will reflect the full amount you sent, minus any fees charged by your payment provider.

After completing your xbjili.com Login, go to My Account > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the transaction. Make sure your account is KYC-verified before submitting your first withdrawal request — unverified accounts cannot process cashouts.

GCash and PayMaya withdrawals are typically processed within 1–3 hours during business hours (8 AM – 10 PM PHT). Bank transfer withdrawals take 1–3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. You'll receive an SMS and email notification once your withdrawal has been processed.

The minimum withdrawal amount at xbjili.com is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals (above ₱100,000) may require additional verification steps in compliance with PAGCOR and AMLA regulations.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your registered name and the bank account name, or attempting to withdraw funds that are still subject to an active bonus wagering requirement. If your withdrawal was rejected, you'll receive an email explaining the specific reason. Contact our support team at support@xbjilicom.org if you need clarification or assistance resolving the issue.

xbjili.com offers a generous welcome bonus package for new Filipino players. The exact bonus amount and structure may vary — check the Promotions page after completing your xbjili.com Login for the latest offer. Welcome bonuses are typically credited automatically after your first qualifying deposit and are subject to wagering requirements before withdrawal.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms carefully.

Yes. If you prefer to play without bonus restrictions, you can opt out of bonuses by contacting our support team before making a deposit. Once a bonus has been credited to your account, it cannot be removed — so it's important to decide before depositing. Players who have activated responsible gaming tools such as deposit limits or self-exclusion will not receive promotional bonus offers.

xbjili.com offers a wide variety of certified games for Filipino players, including online slots, bingo, live dealer casino games (baccarat, roulette, blackjack), fishing games like Fisher Game, and themed experiences like A Night Out. All games use certified Random Number Generator (RNG) technology to ensure fair outcomes. New games are added regularly — check the xbjili.com Casino page for the full library.

Absolutely! xbjili.com is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit xbjili.com on your phone's browser, complete your xbjili.com Login, and enjoy the full game library on the go. The mobile experience is smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. All games on xbjili.com use independently certified RNG (Random Number Generator) systems to ensure completely random and fair outcomes on every spin, hand, or draw. xbjili.com operates under PAGCOR's regulatory framework, which requires regular audits of game fairness and platform integrity. You can trust that every game result at xbjili.com is genuinely random and not manipulated in any way.

xbjili.com provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks, cooling-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). These tools are available to all players at no cost. Visit our Responsible Gaming page for full details on how to activate each tool.

To request self-exclusion, contact our support team directly via live chat or email at support@xbjilicom.org and state that you wish to self-exclude. Specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion is processed immediately — your account will be locked, all marketing communications stopped, and your details flagged to prevent re-registration during the exclusion period. This cannot be reversed once activated.

Reaching out for help is the bravest step you can take. xbjili.com's 24/7 support team is available to assist you with self-exclusion and responsible gaming tools without judgment. For professional support, the National Center for Mental Health (NCMH) provides counseling for behavioral addictions across the Philippines, and Gamblers Anonymous Philippines holds regular peer support meetings in Manila, Quezon City, Makati, Cebu, and Davao. Remember: Gambling is addictive. Know when to stop.